Privacy Policy for Solar Electric Systems (SES)

Last revision: July 22, 2024

About this Privacy Policy

762695 Ontario Ltd., doing business as "Solar Electric Systems" or "SES" (collectively "SES", "we" or "our"), is committed to conducting business in a manner that complies with applicable data protection laws and regulations in every country in which we operate.

This privacy policy sets out how we collect, store, use, and safeguard your personal data. It applies to personal data we collect through our online interaction, such as when you visit our websites, customer portals, applications, or when you register for a webcast (collectively, our "Sites"), as well as our offline interaction, such as when you attend one of our events (e.g., marketing events, trade shows, or sales meetings).

The SES entity that operates the Site you visit or the entity that you interact with offline is the entity that acts as the controller of any personal data collected through your interaction and is primarily responsible for how that personal data is used.

For your information and convenience, our Sites may contain links to other websites or apps run by other organizations, which we do not control. This privacy policy does not apply to those other websites and apps, so we encourage you to read their privacy policies to stay informed of how they use your personal data.

Which Personal Data We Collect

The personal data we collect depends on how you interact with SES and may include:

• Your name, address, and contact details, including email address, telephone number, and other similar contact information.
• Passwords, password hints, answers to security questions, and similar credentials used for authentication and account access.
• Your age, gender, country, preferred language, level of education, occupation, and similar demographic information.
• Data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your credit card.
• Your location, including the location derived from your IP address.
• Your interests and preferences, including the languages or cities you prefer, your preferred products and services, and other similar data.
• Data about your device (including device identifiers) and how you and your device interact with our Sites.
• Photographs or security camera images if you enter an SES facility or attend an SES event.
• Other information you provide to us and the content of messages you send to us when you submit feedback, make inquiries, request products or services, contact us for support, or complete surveys.

How We Collect Your Personal Data

SES collects your personal data from you, from third parties, and through cookies.

Data Obtained from You

You provide personal data directly to us when you purchase our products, register for our services, create an account on our Sites, interact with us on social media, click an advertising link that we put on someone else's website, submit a query to us via our Sites, contact us for support, provide a testimonial, comment on blogs or articles featured on our Sites, register for our events (including webcast events), enter our competitions, sign up for our special offers, participate in our research panels, or fill in our surveys.

Data Obtained from Third Parties

We obtain personal data about you from third parties, including data brokers from whom we purchase market intelligence, business partners, and service providers that help us determine a location based on your IP address to customize certain messaging to your location and publicly available sources such as open government databases or other data in the public domain (e.g., on third party social media platforms like Instagram, Facebook, Twitter, or LinkedIn).

Data Obtained Through Cookies

We also collect personal data about you by using cookies to record how you interact with our Sites. You can learn more about cookies and how we use them in our Cookie Policy.

Why We Collect Your Personal Data and Our Lawful Bases for Processing It

SES processes your personal data for different purposes, including:

• Providing you the Sites and offline interactions.
• Enabling or administering our business, including administering customer accounts, responding to supplier inquiries, and monitoring quality assurance.
• Understanding and improving our business or customer relationship generally with a view to improving our products and services and developing new ones.
• Communicating with you and serving you tailored advertising both on and off our Sites.
• Protecting you, us, or others from threats, such as security threats or fraud.
• Managing corporate transactions (e.g., mergers and acquisitions, strategic partnerships).

We will only use your personal data where we have lawful bases for doing so. Lawful bases include, among others:

• Consent: Where you have given consent.
• Contract: Where using your personal data is necessary for the performance of a contract with you.
• Legal Obligation: Where using your personal data is necessary for compliance with laws that apply to us.
• Vital Interests: Where using your personal data is necessary to provide urgent safety notices or product recalls.
• Legitimate Interests: Where we have legitimate interests and they do not outweigh your privacy rights.

Marketing and Advertising

We use your personal data to send you marketing information directly from us by post, email, or SMS, where you have given your consent to such use. We also use your personal data and information inferred from your personal data to tailor ads to your interests and preferences.

We may share your personal data with our third-party advertising partners to serve you targeted ads on our Sites or on third-party websites and online services. Our advertising partners may use cookies to measure the effectiveness of the ads.

How We Store, Process, Transfer, and Protect Your Personal Data

The personal data we collect about you will be stored in a range of different places, including on our servers and in our information management systems and databases.

Because we are a global business, we may process your personal data in different geographical locations (including outside the European Economic Area). To ensure that your personal data is adequately protected no matter where it is processed, we have internal policies and controls in place to prevent your personal data from being lost, accidentally destroyed, misused, unintentionally disclosed, or accessed other than by our employees or third parties hired by SES.

Your Rights Regarding Your Personal Data

You have a number of rights regarding your personal data, including:

• Accessing Your Personal Data: You can request a copy of the personal data we hold about you.
• Correcting and Updating Your Personal Data: You can ask us to correct or update your personal data at any time.
• Erasing Your Personal Data: You can require SES to erase personal data in certain circumstances.
• Objecting to or Restricting the Processing of Your Personal Data: You can ask us to stop using all or some of your personal data.
• Withdrawing Your Consent: Where we rely on your consent as the legal basis for processing your personal data, you can withdraw your consent at any time.
• Porting Your Personal Data: You can ask us to transfer the personal data that we hold about you to a third party electronically.

If you would like to exercise any of these rights, please contact our data privacy officer at:

Email: info@ses.green
Address: 15 Leswyn Road, North York, (Toronto) Ontario, M6A 1J8, Canada

How Long We Keep Your Personal Data

The period for which your personal data is held is determined by several factors, including the purpose for which we use that personal data and our legal obligations. We do not generally retain personal data in an identifiable form for longer than necessary.

How We Make Changes to This Privacy Policy

Should we elect to change this privacy policy, we will post the changes here, so please check this page from time to time to ensure that you are satisfied with any changes.

How You Can Contact Us About This Privacy Policy or Make a Complaint

If you have any questions or suggestions about this privacy policy or about how we use your personal data, please contact our data privacy officer:

Tel: +1 416 200 0033
Email: info@ses.green
Address: 15 Leswyn Road, North York, (Toronto) Ontario, M6A 1J8, Canada

Please let us know if you are unhappy with how we use your personal data. Our data privacy officer will respond to your complaint within 30 days. If you are not satisfied with the way we handled your complaint, you may refer your complaint to your local data protection regulator.

In Canada, this is the Office of the Privacy Commissioner (www.priv.gc.ca).